Privacy Policy

Welcome to Abi Computers. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our services.

We collect information you provide directly and information collected automatically when you use our services:

We use the information we collect only for legitimate business purposes:

• To create and manage your account securely
• To process orders, payments, and service activations
• To communicate service updates, invoices, and support responses
• To improve our platform based on usage analytics
• To detect and prevent fraud or unauthorised access
• To comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data. We may share it only in the following limited circumstances:

• Service Providers: Trusted partners such as Safaricom (M-Pesa), hosting providers, and email delivery services who process data on our behalf under strict confidentiality agreements
• Legal Requirements: When required to comply with applicable law, a court order, or government request
• Business Transfers: In the event of a merger or acquisition, your data may transfer to the new entity — you will be notified in advance
• Consent: Any other sharing requires your explicit prior consent

We implement industry-standard measures to protect your data from unauthorised access, alteration, or disclosure:

• SSL/TLS encryption on all data transmitted to and from our servers
• Passwords stored using bcrypt hashing — never in plain text
• Regular security audits and vulnerability assessments
• Access to personal data restricted to authorised personnel only

While we take reasonable precautions, no system is 100% secure. We encourage you to use a strong, unique password and enable two-factor authentication on your account.

You have the following rights regarding your personal data:

To exercise any of these rights, contact us at privacy@abicomputers.co.ke. We will respond within 30 days.

We use cookies and similar tracking technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

• Essential Cookies: Required for login sessions, cart functionality, and security — cannot be disabled
• Analytics Cookies: Help us understand visitor behaviour via Google Analytics (anonymised)
• Preference Cookies: Remember your language, region, and display settings

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

Our services are not directed at persons under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify registered users by email and update the "Last Updated" date at the top of this page.

Continued use of our services after updates constitutes acceptance of the revised policy.